Collection: FAQ
SHIPPING
All orders will be shipped by AUSTRALIA POST and will receive a conformation notification with your tracking number.
We endevouor to have all goods leave same day as ordered, weekends and public holidays will be processed on the next business day.
Please note we offer FREE shipping nationwide on all orders over $149 . Theirs is a flat fee rate if $10 on all other orders, regardless of location or weight of parcel.
Once your order has been dispatched you will be provided with an Australian Post tracking number that can be traced at www.austpost.com.au/track
EXCHANGES & RETURNS
We offer full refund on all full price merdandise ordered online provided all original tags are on the goods and is in a saleable condition returned to store within the 14 days of receiving the product.
Items not received within the time frame or not in original condition will be not accepted.
Return shipping is payable by the customer and must be sent via a prepaid Australia Post method to ensure safe and traceable delivery back to store. Once we have received your item , we will assess and review your return , and then process your refund via SHOPIFY for the amount of the returned goods.
Final sale items can not be exchanged or returned for an exchange or refund. All sales are final.
ENQUIRIES
If you wish to discuss these terms and conditions please email hello@exteriorthestyleroom.com.au or call Paul on 0438529123
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